Shipping Policy
At Joan Abode, we are committed to delivering your home decor items safely and promptly. Please review our shipping policy below for details on timelines, delivery methods, and other important information.
1. Order Processing Time:
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All orders are processed within 1–2 business days after confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Timeframe:
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Once dispatched, delivery typically takes 3–7 business days, depending on your location.
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For remote or out-of-service areas, delivery may take up to 10 business days.
3. Delivery Method:
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All orders are shipped via trusted courier partners to ensure reliable and timely delivery.
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We currently offer Cash on Delivery (COD) only. Please have the exact amount ready at the time of delivery.
4. Shipping Charges:
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Shipping is free on all orders above a minimum value (if applicable; specify if needed).
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For orders below the minimum value, a standard shipping fee may apply, which will be displayed at checkout.
5. Delivery Confirmation:
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You will receive a call or SMS from the delivery agent prior to the delivery.
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If you’re unavailable, a second attempt will be made. If unsuccessful, the order may be returned to us.
6. Delays and Exceptions:
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Delays may occur due to weather conditions, public holidays, or courier service disruptions.
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We are not responsible for delays outside our control but will assist in tracking and resolving any issues promptly.
7. Damaged or Missing Packages:
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If your package arrives damaged or items are missing, please contact us within 48 hours of delivery at [email protected] with supporting photos and details.
8. Contact Us:
If you have any questions about your shipment, feel free to reach out:
Email: [email protected]